lovely poo poo hopes you love what you've ordered! But just in case you're not 100% satisfied, We accept the return of defective products for 30 days from the date of purchase. All merchandise must be returned unused, unassembled, and in the original packaging.

If you’re not happy with your product and would like a refund, please email us at hello@lovelypoopoo.com within 30 days of receiving your product and we’ll arrange a refund. Please specify your order number (you can find it in your order confirmation email) and tell us what the problem is so we can do our best to fix it for next time!

Damages and issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Notice

1.You have a max of 30 days to make returns. You must send back and postmark your return packages within 30 days after the purchase date. No returns made after 30 days from the purchase date will be accepted.

2.Shipping is free on your 1st return for any order. You must use the shipping label we provide, then send back and postmark the package within 30 days from the purchase date.

3.Exception,the discounted products are final products and are non-refundable.

Refunds will be processed within 30 days after we receive your package. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund.

If you have any issues with your return, you must contact hello@lovelypoopoo.com within 90 days after your order was first placed. We're here to help! We'll work with you to make sure everything is taken care of until you're satisfied.